Improving Life After Brain Injury

COVID 19 – Our Services

Like many of you we have had to make changes to the way we work in the face of the COVID 19 pandemic.

Our Centres are closed and staff who are able to are working remotely.

Contacting Us

We are still dealing with calls to our main number 01384 869961 – please leave a message if the line is busy or out of hours. We will follow up all calls, emails and messages as soon as possible.

You can also use the Enquiry Form on this website or e-mail to

We are still taking Referrals – please use this form.

You can also follow us on Twitter (HeadwayBC) and on Facebook (


Life Skills Rehabilitation Service – For all existing clients our Outreach Team are making regular welfare calls to keep in touch and pick up any problems that we may be able to help with.

We are rolling out online activity sessions to all existing clients who wish to take part at home (see timetable). All existing clients are being contacted about these online activities and are being supported to access them. Activity packs are also available by post or email. If you have not been contacted yet and want to know more please call or email us ( see above).

Outreach – we are providing a telephone only service at present but we continue to support existing clients and carers and deal with new referrals and enquiries. For general enquiries please contact us ( see above)

Citizens Advice Bureau Service – we are providing a telephone based service only by appointment. If you need advice or support about benefits, financial, housing etc issues please contact us ( see above)

Counselling Service – we are providing a telephone based service only by appointment. Please use this form to make a new referral.

Community Support Service – we are still accepting referrals and dealing with enquiries about how we can support those affected by acquired brain injury  out in the community – please see above for contact details.

Young Adults Service – group sessions are currently suspended. We are investigating online options for existing group  members

Carer Group ( Virtual)
We have launched a virtual Carer Group using ZOOM video conferencing – this is taking place every Thursday morning at 10.30 am. It is an informal opportunity for carers to link up during lockdown. If you would like to get involved please contact us so we can provide you with more details.

All other services and groups are suspended until further notice as set out Briefing Note 4  

Please also our Information  Bulletin

Tips for Staying Active;

We have pulled together some ideas and tips to help our you stay physically well and cognitively active when Staying at Home as part of social distancing. View or download our leaflet as a reminder.

We have also added;

 Staying Safe: 

Some groups have a greater chance of severe illness as a result of coronavirus, which affects lungs and airways. These groups include those over the age of 70, people who are pregnant, and those with certain underlying health conditions.

We urge everyone to strictly follow the government’s guidance, including:

  • Reduce social interactions as much as possible, following the advice given on the website. This includes guidance on living with a vulnerable person, advice for formal carers, and advice for informal carers
  • Regular and thorough hand washing with soap and water
  • Cough and sneeze into tissues – and then immediately dispose of them
  • Do not touch your face with unwashed hands
  • Immediately self-isolate, along with all members of your household, if you present any symptoms such as a new continuous cough or a high temperature above 37.8C
  •  Use the NHS 111 online service if you are unsure of what you should do. People are being advised to not phone 111 or visit their GP
  • Look after your wellbeing and mental health. The charity Mind has some useful guidance on its website
  • Access up-to-date guidance on the following websites:

Stay at Home:

The Government has introduced rules that mean you should only leave the house for very limited purposes:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household.
  • any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
  • travelling for work purposes, but only where you cannot work from home.

These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

These measures must be followed by everyone.

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About Brain Injury
Contact Us

Headway Black Country:
Registered charity No: 1089171

A Company Limited by Guarantee Registered in England & Wales:
No: 4001321

Affiliated to Headway – the brain injury association, a registered charity.