Advice | Headway Black Country

Headway Black Country Citizens Advice Service

If you need support please get in touch with us on 01384 869961

With help from the Big Lottery Reaching Communities Fund we are offering, with our partner Citizens Advice Dudley Borough, a free, independent and confidential advice service specifically for people with acquired brain injury, their families and carers.

The service can provide advice on topics such as: money worries, benefits, housing, employment, disability rights and more.

This service has limited availability and requires an appointment. Some appointments are telephone consultations.

Please call 01384 869961 or e-mail to enquire about this advice service.
Some initial details will be taken and our Citizens Advice project worker will then make contact with you.

Legal advice

Headway UK maintains a list of specialist solicitors who can offer essential legal advice and have agreed to work within the Headway Personal Injury Lawyers Code of Conduct.

It is strongly recommended anyone wishing to seek advice from a solicitor should consult at least two or three firms before coming to a decision.

Headway UK – Nurse-led helpline

Headway UK offers a free, confidential helpline service available to anyone with a question about brain injury – from survivors and carers to students and professionals. Run by a team of trained nurses and non-clinical staff with expertise in supporting people with brain injury, it aims to provide information on all aspects of acquired brain injury including symptoms, rehabilitation and practical problems

It is open 9am – 5pm, Monday to Friday, but you can leave an answerphone message at any time. There is also a wealth of information and answers to frequently asked questions on their web site – Headway UK

Calls to the helpline are free from most landline telephones and the following mobile networks: Virgin, 3, Orange, O2, T-mobile and Vodafone.

Headway UK Emergency Fund

Headway UK operates an Emergency Fund to help families and individuals cope with the practical implications of a sudden catastrophic brain injury.

Grants of up to £500 are available to provide support to families with savings of less than £5,000.

Applications can be made by survivors, carers, family members, Headway helpline staff, Headway Acute Trauma Support Nurses, Headway Groups and Branches, Regional Co-ordinators, clinicians and other professionals.

See: – emergency-fund


Headway UK is a great source of additional information about the effects of brain injury and it publishes a wide range of booklets and factsheets giving in depth information about brain injury and its effects and practical guidance. We highly recommend the extensive range of information booklets and factsheets developed by Headway UK, to whom we are affiliated.

Headway Black Country can supply copies of the booklets and the factsheets to brain injury survivors and the families and carers.

We would also recommend reading “Head Injury (A practical guide) by Trevor Powell – which is very user-friendly and provides a great deal of information, reassurance and advice: